Warranty

Tribeca Watch warranties all watches for one full year from the date of invoice unless otherwise indicated in the listing or invoice.

What is covered under the Service Warranty:

Our one-year service warranty covers movement-related defects that affect the proper function of your watch. This includes issues such as the watch stopping unexpectedly, running significantly fast or slow, or the power reserve not functioning properly. Coverage is determined on a case-by-case basis after inspection by our authorized technicians to confirm that the issue is due to a movement defect rather than external damage or misuse.

What is not covered under the Service Warranty:

Pocket watches, quartz movement watches, straps, jewelry and accessories are not covered by this warranty. Also, because most mechanical (and Quartz) watches do not keep perfect, accurate time, the warranty does not cover watches that run slow or fast, nor does it cover damage caused by wearer abuse or misuse, such as (but not limited to) knocks, dents, crushing, and scratching. The warranty does not cover cracked, scratched or broken crystals, or water damage. Alterations and/or repairs, or custom work done without the prior written consent from Tribeca Watch will render this warranty null and void. Additionally, any attempted repair, modification, or general tampering of the watch by technicians unauthorized by the Company (in writing ) will render this warranty null and void. The warranty also does not cover wholesale/dealer orders.

The Tribeca Watch one-year service warranty is limited to U.S. based customers only. It does not apply to international transactions. All international sales are final.

The warranty is also non-transferable and is only valid for the original buyer.

How do I get my watch repaired under Tribeca Watch One-Year Service Warranty

All warranty repairs must be performed at the Tribeca Watch headquarters in Newport Beach, California by our authorized technicians. Please contact us at 949-414-2574 to obtain written authorization and instructions before sending in your watch for warranty repair.

We will not be responsible for any watches that are sent in to us for repair without prior notice. Tribeca Watch is not responsible for any watches lost in transit for warranty repair.

Tribeca Watch is not an authorized retailer for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Tribeca Watch is an independent watch dealer and is not sponsored by, associated with, or affiliated with Rolex, S.A or any of its subsidiaries. Tribeca Watch only sells pre-owned Rolex watches and provides its own warranties on the watches it sells. The Rolex Watch Company (www.rolex.com) or any of its subsidiaries are under no obligation to warranty-service watches sold by Tribeca Watch.